Completes pre-registration as well as full registration as needed for families
Ensures eligibility information accurate
Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms, Plain Language Summary as well as any additional forms identified and enters them into Epic
Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate
Check system to see if referral is attached for visit and is appropriate for visit
Inform as well as collects payments as appropriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable
Makes copies of insurance cards as appropriate
Ensure families receive appropriate intake forms and instructions to complete for visit
Print labels for clinical use and documents to be scanned
Provides ID Band to patients as appropriate
Informs patient/families of any wait times or delays in service
Schedules appointments (new, return, same day as well as ancillary appointments) as needed
May be required to enter patient information in additional electronic systems
Adheres to organizational Power all principles
Maintains confidentiality and HIPPA rules
Completes check-out procedures; prepares required forms for distribution
Communicates with other Patient Service Representative staff and department team members to coordinate activities
Other job functions as assigned

High school diploma required
Some college preferred
Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred
Some knowledge of electronic medical record
Proficient in Microsoft Word applications such as Outlook and other computer skills preferred
Excellent communication/listening skills needed
Problem solving skills and ability to handle multiple priorities in fast paced environment
Ability to manage stressful situations appropriately

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program

Patient Service Representative I

Key skills