Senior Vice President – Operations

Role Overview

• drive strategic and operational excellence for US service delivery
• manage P&L performance
• lead cross-functional management teams through execution
• embed technological innovations into the operating model
• report operational outcomes to the COO

Requirements

• 15+ years in operations leadership
• meaningful time at the SVP level in BPO, CX or comparable global services environments
• track record of running multi-site, multi-country operations
• executive client relationship experience
• fluency in operational transformation
• experience across healthcare, insurance or financial services verticals

Benefits

• medical coverage
• dental
• vision
• disability
• 401k
• paid time off