Manager, Technical Consulting

Role Overview

• Manage a team of technical resources to provide solutions to internal and external clients.
• Define client needs and develop a plan and proposal to implement in the delivery of the project solution.
• Oversee the identification/development of technology solutions for clients using company products and/or outsourced technology solutions or proprietary tools/techniques.
• Manage the coordination of the activities with responsibility for results, including costs, methods and staffing.
• Cultivate and disseminate knowledge of application development best practices.
• Serve as an escalation point for technical issues and within procedures and policies to resolution.
• Identify opportunities to improve current Best Practices and/or develop new or refine existing business processes.
• Participate and contribute to departmental strategy and business plans.

Requirements

• 6+ year of experience in technical consulting, customer service
• Bachelor's degree. Or, any combination of education and experience which would provide the required qualifications for the position.
• Practical knowledge in leading and managing processes, projects and tactics within a discipline and familiar with a variety of the field's concepts, practices, and procedures in the implementation of technical systems, software, or solutions.
• Management and decision making skills.
• Communication (verbal, written), customer/client focus, problem-solving, analytical, technical, detail oriented, interpersonal skills.
• Ability to foster teamwork, build collaborative relationships.