Leave Case Analyst

Role Overview

• Manages individual leave cases from initiation to closure using Technology, ensuring compliance with applicable laws and company policies.
• Reviews the employee's leave request details and verify eligibility and accrued leave balances, based on Company and FML requirements.
• Acts as the primary point of contact for employees throughout the leave process, providing clear, timely communication and support.
• Coordinates with healthcare providers, legal teams, and HR to gather necessary documentation for leave approvals and review documentation.
• Uploads the required documentation to the Massachusetts Department of Family and Medical Leave (DFML) portal and respond to state inquiries.
• Monitors leave timelines, track case progression, and ensure timely follow-ups with employees regarding status of their claim, extensions, or return-to-work plans.
• Responsible for accurate and timely completion of timekeeping and absence records in Workday and/or UKG Timekeeping systems.
• Responds to timekeeping inquiries related to leave usage, coding and pay.
• Responds to carrier inquiries and ensure accurate information is provided.
• Addresses employee concerns related to leave, including eligibility, pay, and benefits during absence.
• Monitors technology for notifications of any additional requests from DFML and respond promptly.
• Maintains accurate records of leave cases in technology for auditing and reporting purposes.
• Collaborates with managers and employees to ensure smooth transitions for employees returning from leave and update the RTW date in the system.
• Escalates complex, overlapping, or accommodation-related cases to Leave Administration Consultant or Senior ADA Specialist based on defined criteria.
• Meets established service level agreements (SLAs) for case processing, documentation turnaround, and employee communication.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field OR Associate’s degree in Human Resources, Business Administration, or a related field AND Two (2) years of Human Resources or relevant business experience with at least one (1) year of leave of absence case management experience OR High School Diploma or equivalent AND Four (4) years of Human Resources or relevant business experience with at least one (1) year of leave of absence case management experience.
• Experience supporting employees through complex leave scenarios (intermittent leave, extensions, ADA accommodations)
• Experience with Workday.
• Experience with UKG Timekeeping.
• Experience with leave of absence claims management technology (i.e. Pulpstream, Absensesoft, etc.).
• Experience with Massachusetts Paid Family and Medical Leave (MA PFML).

Benefits

• Comprehensive Total Rewards package
• Health insurance
• Financial security support
• Career growth opportunities
• Paid time off