Senior Manager, Customer Value

Role Overview

• The Customer Value Management role is the profitability and deal-governance engine of the commercial organization.
• Customer profitability improvement through defining customer segmentation, sizing profitability levers, and running cadence that directs selling effort toward high-value opportunities while surfaces underperforming accounts for action.
• Deal desk ownership from kickoff through contract signature, shifting the commercial narrative from unit cost to total cost of ownership, and enforcing pricing and margin discipline consistently across territories.
• Partners with Sales, Pricing, Marketing, and Product to translate customer challenges into quantified business outcomes, ensuring growth and retention decisions are data-driven, margin-aware, and standardized across the field.

Requirements

• Bachelor’s degree required with 5-10+ years of management experience in strategic sales or customer success/contract roles
• Strong financial and analytical acumen
• Experience leveraging reporting tools and dashboards to monitor performance, trends, and drive recommendations
• Proven capability to design internal margin review frameworks with clear actions and objectives
• Ability to manage long-term contract strategies while identifying risks and opportunities based on trends
• Strong commercial mindset focus on profitability and value realization
• Ability to lead a team with proactive mindset to focus on measurable financial outcomes cross-functionally
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and PowerBI
• Understanding of healthcare procurement processes and contracting preferred
• Ability to travel (up to 20%)

Benefits

• Comprehensive Healthcare Plan
• Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance
• We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability
• We offer employer-paid life insurance and disability coverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA) and 401(k)
• We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave
• In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.