Manage and support a team of 3–5 appointment setters.
Conduct daily standups to align priorities, goals, and team performance expectations.
Audit calls to ensure communication quality, professionalism, and adherence to company standards.
Monitor inboxes, Slack communications, and calendars to maintain organization and timely follow-up.
Provide ongoing feedback, support, and development opportunities for team members.
Ensure strong appointment conversion rates and follow-up consistency across the team.
Track KPIs including speed-to-lead, appointments booked, and follow-up efficiency.
Prepare and maintain sales performance reporting for leadership.
Manage reschedules, cancellations, and no-show workflows proactively to optimize appointment flow.
Identify and implement workflow improvements to improve efficiency and appointment quality.
Coach team members on sales communication, messaging, and follow-up best practices.
Create a structured, accountable, and high-performing sales environment.

3+ years of experience in sales, business development, team leadership, or related roles.
Experience managing appointment-setting teams and improving sales performance metrics.
Experience working with CRM systems, preferably GHL.
Familiarity with communication and workflow tools such as Slack, email, and calendar management systems.

Business Development Manager

Key skills