Supervisor, Ramp Services

Role Overview

• The Ramp Services Supervisor oversees and coordinates ramp services operations, ensuring compliance with safety, security, and company standards.
• Manages staffing, training, and performance, including hiring, coaching, and disciplinary actions.
• Maintains communication with airport officials and customers, monitors work quality, enforces TSA regulations, and ensures budgetary adherence.
• Promotes a respectful and equitable work environment while upholding operational excellence.
• Manage, coordinate, and control airport activities for ramp services functions.
• Monitor the quantity and quality of work performance within assigned areas.
• Direct personnel, oversee staffing requirements, and provide input on hiring, training, coaching, counseling, and termination of subordinates.
• Ensure compliance with company rules, standards, and contractual agreements.
• Monitor and enforce budgetary controls and manning requirements.
• Communicate with Airport Board officials and individual customers as needed.
• Proactively supervise employees to maintain high standards of customer satisfaction, safety, security, quality, and employee relations.
• Maintain operations in compliance with corporate security programs and TSA regulations.
• Conduct required company audits to ensure continuity and compliance.
• Implement and clarify the site-specific security plan, ensuring all staff have proper ID badges.
• Promote a respectful and equitable work environment for employees, customers, vendors, and third parties.
• Ensure all staff follow safety and operational standards, and address passenger or operational concerns professionally.
• Coordinate with all departments to meet operational needs, including catering, fueling, and maintenance.
• Represent the company in assigned capacities.
• Regularly report to work and meet job expectations.
• Demonstrate strong analytical, mathematical, and problem-solving abilities.
• Interpret technical instructions and adapt to various abstract and concrete challenges.

Requirements

• Must have High school diploma or GED
• 2-3 years of experience in ramp operations or ground handling.
• Ability to read, write, speak, and understand English.
• Strong leadership, communication, problem-solving, and knowledge of ramp operations.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Must have and maintain a valid US Driver's License
• Ability to hold and maintain an Airport Badge

Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!