Manage the complete customer order cycle, from order entry to final delivery.
Monitor open orders and delivery schedules to ensure on-time fulfillment.
Coordinate with Planning, Production, Purchasing, Logistics, and Transportation to resolve supply and delivery issues.
Keep customers informed about order status, delivery dates, and potential delays.
Coordinate national and international shipments with logistics providers.
Manage transport documentation and operations according to Incoterms.
Maintain accurate order information and customer data in SAP.
Analyze customer demand, forecasts, and delivery performance to anticipate risks and improve service levels.
Support continuous improvement initiatives within Customer Service and Supply Chain processes.

Vocational education or bachelor's degree in Business Administration, Supply Chain, Logistics, International Trade, Engineering, or a related field.
Minimum of 3 years of experience in Customer Service, Order Management, or Supply Chain.
Fluent English (mandatory).
A second language, preferably French or German, will be considered a strong advantage.
Experience with SAP S/4HANA.
Knowledge in transportation management and Incoterms is valued.
Customer orientation.
Analytical thinking.

Flexible Work Schedule: Enjoy flexible working hours and the option for a Friday afternoon off.
Hybrid Work Model: Experience a hybrid work environment that combines office and remote work.
Customizable Benefits Package: Take advantage of a flexible payment plan that includes options such as kindergarten support, education benefits, transport allowances, gourmet vouchers, or medical insurance.
Dynamic Team Environment: Collaborate in active work environment alongside a team of highly qualified and dedicated professionals.
Inclusive Culture: Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued.

Customer Service Representative

Key skills