About this role

Assist in overseeing daily dispatch operations for all markets
Monitor customer service level agreements (SLA’s), oversee customer portals and drive customer satisfaction
Be proficient in all dispatch systems and demonstrate operational best practices
Assist with market specific goal development and reporting
Review work orders and assist in route optimization ensuring dispatchers are factoring in geographic location, customer priorities and emergencies, parts and KPI’s
Dispatch during high call volume or as needed or assigned
Serve as liaison between operational partners, customers and internal billing
Assist in training of dispatch team when required, including systems and processes
Other job-related and administrative duties as assigned

Highschool diploma or equivalent
Associate or bachelor’s degree is a plus
Proven experience as a dispatching coordinator
Strong knowledge of dispatching operations, route optimization, and logistics
Ability to work with/as a team and make effective and efficient decisions
Proficiency in dispatching software and systems
Excellent communication and customer service skills
Demonstrates the ability to remain composed and effective in high-pressure environment
Adaptability to change within the needs of the business.
Scheduled rotating Weekend and or Holiday coverage.

10 Paid Holidays
Flexible Time Off
401(k) Company Match
Health, Dental, and Vision Insurance
HSA and FSA
Disability & Occupational Accident Insurance
Company-Paid Life Insurance Policy
Employee Assistance Program (EAP)
World-class paid training program for you to learn the skills for long term career success.

Dispatch Coordinator

Key skills