Empathize with every aspect of the customer experience, putting customers need first.
Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.
Continually identify and develop new uses for WebEngage that drive adoption and that align to customer business needs and marketing goals.
Proactively spot and correct any issues that could affect customer satisfaction or retention
Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Be responsible for upselling and renewals, and increase the revenue per customer.
Implement and optimize cross-channel retention campaigns for the customers.
Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business.

Strong customer service background, follow-up, and organizational skills.
3-4 years of relevant SaaS Customer Success experience
Bachelorʼs degree in IT/Computer Science.
A Masters degree in Business Administration would be preferred
Diplomacy, tact, and poise under pressure when working through customer issues.
Excellent personal presentation and communication skills & strong client servicing skills.
Strong problem-solving skills and working knowledge of web applications, HTML, JavaScript, CSS, iOS and Android platforms.

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
Get the best in class medical insurance (with Covid Care facilities)
Programs for taking care of your mental health
Contemporary Leave Policy (beyond sick leaves)

Customer Success Manager, Arabic Speaker

Key skills