Night Audit Supervisor – Hotel Front Desk Experience Required

Role Overview

• Serves as the Hotel Manager on Duty and oversees all hotel operations
• Ensures that the highest levels of hospitality and service are provided during the overnight shift
• Represents hotel management in resolving any guest or hotel-related situation
• Personally assists in resolving any issues and completing tasks
• Ensures all associates are in proper uniform and are properly groomed
• Ensures associates are working in a safe environment
• Ensures all associates are trained on specific aspects of their job
• Ensures all associates adhere to proper cash handling procedures
• Ensures all guests feel welcome and get the best service possible
• Reviews rate variance reports to manage rates
• Handles all maintenance problems that occur in the evening
• Monitors and ensures compliance with all Guidelines for Operations
• Ensures guest tracking scores and associate opinion survey goals are achieved
• Promotes participation in hotel safety-related programs
• Monitors associate attendance and records absences/tardiness
• Promotes teamwork and associate morale
• Keeps associates informed regarding new operational procedures
• Ensures all associates have complete knowledge of emergency procedures
• Ensures constant communication takes place between associates, supervisors, and management
• Ensures preparation is completed for arrivals and that desk staff uses express check-in for all guests
• Ensures that there is enough change in all cash drawers
• Ensures all associates take their breaks
• Covers desk until breaks are completed
• Assists housemen in delivering goods and services to guests
• Ensures the auditor is briefed on all vital information
• Assists operations manager in processing associate payroll weekly
• Manages associate hours
• Provides orientation for new associates and ensures all information is entered into the computer
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.

Requirements

• Hotel Front Desk experience required

Benefits

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• and much more!