Work continuously on assigned tasks/helpdesk tickets and projects until completion, ensuring stakeholders are satisfied with IT service levels
Install and configure computer hardware, operating systems and applications
Monitor and maintain computer systems, services and networks
Talk users through a series of actions to help set up systems or resolve issues
Use your technical and analytical expertise to identify, troubleshoot and resolve incidents and problems
Provide recommendations and drive the implementation of improvements to operational controls, functions and processes
Manage and administer ticketing systems
Ensure the highest level of data security to protect our clients’ information assets
Support and be an integral member of the IT team

Good understanding of ITIL principles
Ticketing systems experience
Windows 10 / Server 2016/2019
Microsoft Office 2016
Networking (LAN/WAN, DHCP, DNS, VoIP, etc.)
Active Directory
Information security tools (Firewalls, anti-malware, etc.)
JIRA and Confluence
Disaster Recovery and Business Continuity
Ability to communicate in both technical and user-friendly language depending on the audience
Excellent verbal and written communication skills
Excellent problem-solving skills and attention to detail
Ability to be a “big picture” thinker
1 year of working experience in IT Support
Experience in Cloud Computing (preferably AWS) would be an advantage
Bachelor’s degree (or above) in Computer Science or a related subject

Junior IT Support Engineer

Key skills