Senior Principal Forward Deployed Engineer

Role Overview

• Serve as the strategic and technical bridge between customer ambition and successful AI transformation
• Partner directly with strategic customers across the Asia-Pacific region to design, prototype, and operationalize Genesys AI solutions
• Implement AI and CX strategic goals established by functional leadership
• Lead value discovery by mapping business KPIs to portfolio-level AI initiatives
• Define and evangelize reference architectures and AI design patterns across Genesys Cloud and customer ecosystems
• Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio
• Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business, Data Science, or a related discipline, or equivalent hands-on experience in CX or AI solution delivery
• 12+ years of relevant experience (or equivalent)
• 5+ years implementing CX, CRM or AI orchestration platforms
• 3+ years in solution architecture, systems integration or AI enabled process design
• Demonstrated experience working with APIs, data pipelines, and modern cloud environments (Genesys, AWS, Azure, GCP)

Tech Stack

• AWS
• Azure
• Cloud
• Google Cloud Platform

Benefits

• paid volunteer time
• August Free Fridays
• well-being resources
• regionally tailored programs for employees and their families