The Business Solutions Scrum Master serves as the agile delivery backbone for the Business Operations team
Design and facilitate sprint planning, daily standups, retrospectives, and backlog refinement sessions tailored to business operations workflows
Coach team members on agile mindset, ceremonies, and best practices without being dogmatic about any single methodology
Maintain a healthy, groomed backlog with clear acceptance criteria and priority ordering
Act as the primary intake point for new requests from internal stakeholders, triaging and prioritizing against existing commitments
Maintain full visibility of in-flight and queued work across the team; proactively surface capacity constraints
Own the team's project management tooling (e.g., Jira, Asana, Monday.com) — configuration, hygiene, and adoption
Serve as the liaison between Business Operations and partner teams across Finance, HR, Legal, and GTM functions
Identify and eliminate recurring inefficiencies through root cause analysis and process redesign
Build and maintain SOPs, runbooks, and process documentation for repeatable operational workflows

3–5 years of experience in operations, program management, or agile delivery roles
Demonstrated experience facilitating agile ceremonies (sprint planning, standups, retros, backlog refinement)
Proficiency in project management and work tracking tools (Jira, Asana, Monday.com, or equivalent)
Strong facilitation, communication, and stakeholder management skills
Ability to manage ambiguity and adapt frameworks to non-technical environments
Experience building and presenting delivery metrics and dashboards

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Robust health and wellness benefits, including an annual wellness stipend
Continued investment in your professional development through Udemy
401k with company match
Flexible and generous paid time off
Employee Stock Purchase Program

Business Solutions Scrum Master

Key skills