Partner with Customer Services team to drive corporate financial commitments
Calculate agent performance on a daily basis
Design, develop, and produce reporting processes as needed along with other reports and presentations using Excel, Access, PowerPoint, Power BI and Business Objects
Prepare & Analyze variance reports such as prior year-to-current year to provide recommendations for improvement and scheduling
Develops metrics and ongoing analysis of agent performance compared to established performance
Assist in providing and validating the accuracy of data
Other duties as assigned by the Compliance Manager and/or Customer Services Manager

Bachelor’s degree in either Accounting or Finance is strongly preferred
At least 3-5 years experience in a finance-related capacity, collection analysis is a plus
Must have a strong, working knowledge of Microsoft Excel, Access, PowerPoint, Visual Basic, Access, Power BI development experience is preferred
Prior experience in the trend analysis for a significant divisional or corporate organization
Expert in developing reporting tools to streamline day-to-day work
Critical thinking and problem-solving ability: synthesize findings from analysis and draw conclusions
Skilled in problem resolution and providing best practices solutions
Effective at performing detail-oriented tasks, and data analysis
Able to identify, manage, and lead business improvement projects
Exceptional written and verbal communication skills to manage across functions at various levels
Strong facilitation and negotiation skills
Self-motivated individual with the desire to succeed and motivate others.

Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs

Reporting Specialist

Key skills