Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals
Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing and corrections
Support the subject matter expert (SME) for all policies and procedures
Ensure data integrity through audits of the HR Information System
Update and analyze work process design and flow for policies and procedures
Provide policy interpretation recommendations
Create and present training presentations
Research and work in a team environment to resolve employee issues, by working directly with internal/external clients and vendors
Serve as an employee and customer advocate
Identify and drive process improvements, quality and compliance across the function
Analyze data issues and provide Root Cause Analysis in problem resolution
Incorporate Lean practices into all daily activities and ongoing projects
Conduct analysis and prepare ongoing HR reports to effectively administer policies and programs
Responsible for achieving internally-set quality standards, identified goals and metrics and overall targets are met and/or exceeded
Assist with data migration and auditing during acquisition process
Ensure alignment of grading structure and support Gender Pay Reporting
Foster, develop and maintain strong internal and external relationships with key vendors
Ensure use of employee self-service

High school degree
Strong communication skills in English, Italian and one of the following languages: French or Spanish
Previous experience in HR/Back office/Admin/Customer Care related role
Detail-oriented mentality
Knowledge of working in Workday and ServiceNow (although not necessary)
Knowledge of any other language (although not necessary)

Competitive total rewards package that may include other benefits and well-being programs

HR Advisor – Italian, French, Spanish

Key skills