Provide L2 production support for Equity Derivatives/Synthetic Prime and related applications
Lead incident triage, prioritization, escalation, and resolution
Own problem management including root cause analysis and remediation
Communicate incidents, risks, and outages clearly to stakeholders
Monitor system health and proactively prevent production issues
Improve application performance and resiliency
Troubleshoot application, system, and data integrity issues
Execute changes in line with ITIL governance
Support releases including deployment, validation, and rollback planning
Ensure minimal business impact during production changes
Partner closely with Front Office trading desks and business users
Act as a primary contact for support queries and issue resolution
Provide timely updates and drive service improvements
Identify opportunities to improve processes and reduce operational risk
Ensure adherence to enterprise risk and audit standards
Support disaster recovery planning and testing
Ensure compliance with DR/BCP requirements
Maintain documentation and knowledge base

Strong understanding of Prime Brokerage, Securities Lending, and Equity derivatives
Familiarity with front office trading workflows and environments
2-5 years of application / production support experience
Experience within financial services or trading environments
Operating Systems: Linux (Red Hat), Windows Server
Databases: Oracle, MS SQL Server
Tools: Autosys, Splunk, Dynatrace
Cloud/Platforms: Azure, VMware
Languages: SQL, Python, Java
Data: ETL pipelines, Databricks, Azure Data Factory
Strong ITIL knowledge (Incident, Problem, Change Management)
Exposure to SDLC, Agile, and DevOps practices
Strong ownership and ability to operate independently
Excellent communication and stakeholder management skills

IT Support Analyst – Equity Derivatives, Synthetic Prime

Key skills