Manage a varied customer list (mid-market, enterprise or strategic accounts)
emphasis on enterprise accounts.
Execute on the customer success framework to make customers successful.
Retain and grow seat and site opportunities in your assigned portfolio.
Deliver a consistent and delightful customer journey.
Improve repeatable, predictable outcomes and experiences for Fiix's customer base.
Identify customer needs and collaborate with marketing, services, support and product teams.

Bachelor's Degree or Equivalent Years of Relevant Work Experience
Legal authorization to work in Canada.
5+ years of experience in a customer success/account management role, managing and closing B2B expansion/cross-sell/up-sell cycles preferably in a SaaS software or technology environment.
Experience retaining and expanding revenue with existing customers in a SaaS environment or technology solutions.
Experience in customer-facing roles in a SaaS environment
Understanding of the platform/product features and how it relates to client objectives and business operations.
Ability to augment/customize the Customer Lifecycle with value add programs and processes tailored to customer needs.
Experience working with cross-functional teams, such as sales and professional services.
Proficiency in additional languages (French, Spanish, Portuguese)
Familiarity with the Maintenance and Reliability industry.

Health Insurance including Medical and Dental
Health Care Spending Account (HCSA – dependent on the plan chosen)
Employee Assistance Program (EAP)
Retirement plans
Paid Time off
Volunteering Time off
Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
Employer Paid DC Pension
Maternity and Parental Leave Top-Up
Fitness Reimbursement Program
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

Customer Success Manager – Enterprise

Key skills