Student Success Specialist

Role Overview

• Serve as an advocate charged with helping students navigate campus resources and resolve issues
• Generate data and reports to help identify barriers to student satisfaction, retention and academic progression
• Engage in outreach to and documentation of students identified as at risk
• Collaborate with offices across the university to assist students in resolving issues, navigating support, and managing complex cases
• Utilize student information systems and early alert tools to ensure data-driven practices, appropriate documentation and holistic student support
• Support and advance strategic university goals and measures, including first-year retention, student satisfaction and belonging, and the 6-year graduation rate.

Requirements

• Bachelor's Degree
• 2+ years related experience in enrollment management, academic affairs, student affairs, or student success-related areas in a higher education environment administering outreach, support, case management and/or services to college students, or equivalent combination of education and experience.
• Proven ability to support, advocate for and council student, successfully manage details independently and work within predetermined timelines
• Ability to work within and navigate complex organizations to achieve outcomes
• Excellent interpersonal skills, including the demonstrated ability to develop effective relationships and communicate with diverse populations and stakeholders
• Ability to utilize data to inform decisions
• Excellent written, and oral communication skills
• Broad understanding of student services (academic and co-curricular) in a higher education setting
• General knowledge of the range of student development and retention theories.

Benefits

• NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040.