Partner Support Consultant

Role Overview

• Work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a variety of channels
• Provide world-class support to Zillow’s Partners and real estate agents
• Address issues while anticipating our customer’s needs and maintaining a high level of integrity and customer service
• Act as subject matter experts on Zillow’s products, features, and functionality, striving to resolve inquiries the first time they contact us

Requirements

• 1-2 years working in a contact center and work-from-home environment is preferred
• At least 1-2 years of experience in a customer-facing role understanding the customer is our North Star
• Demonstrated track record of meeting or exceeding performance targets/goals
• Experience managing large amounts of customer contacts (inbound and outbound calls, chat, and emails) in a timely manner
• Proven organizational, and time management skills with the ability to multitask during customer contacts
• Experienced working from home in a designated private space and able to meet specific internet and space requirements
• Confident and compassionate with both verbal and written communication
• Adaptable to ongoing changes in process and structure
• Supportive of your team and striving to consistently treat everyone with respect, compassion, and appreciation
• An advocate for our Partners and Zillow who is able to go beyond issue resolution to protect and strengthen the relationship.

Benefits

• Competitive base salary
• Eligibility for equity awards based on factors such as experience, performance and location.