Senior Strategic Program Manager

Role Overview

• Manage and administer implementations and transition of the organization’s major contract customers
• Direct the contract management with responsibility for growth strategies, P&L, customer service levels and robust revenue & margin growth plans
• Accountability and proactiveness to maintain and improve the efficiency and effectiveness of the Contract and its key processes
• Work closely with the Sales Functions to develop bid strategies for new & renewals of contracted business
• Contribute to Annual Operating Process; and provide accurate business forecasts on a regular basis
• Identify and implement process improvements to existing and new contracts
• Manage, support and mentor the team, providing effective & timely performance evaluations, conduct reviews and facilitate additional training and/or mentoring as appropriate

Requirements

• Bachelor's degree or 2-5 years related experience and training or equivalent combinations of education and experience, which may include sales, distribution and inventory management
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Experience using Copilot or other AI tools to enhance productivity
• Ability to travel, as necessary, between customers’ sites
• Must be passionate about Incora Values and exceeding customer expectations
• Negotiation skills for renewals of customer contract agreements

Benefits

• An exciting package that includes a great salary and benefits you would expect from a growing ambitious company
• 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees
• Full-Time Exempt employees are part of Incora’s FlexTime policy, as well as 80 hours of Exempt Sick time
• Family friendly policies such as 2 weeks paid parental leave
• Generous discount portal only available to Incora employees vis Perkspot
• Employers paid Group Life Insurance at 1x salary, STD, and LTD
• Incora offers a 401K plan with company match