Platform Manager – Agilist

Role Overview

• Lead Agile delivery and execution by facilitating team ceremonies, removing blockers, managing dependencies, and helping teams achieve sprint and roadmap commitments.
• Promote Agile ways of working through coaching, mentoring, and educating teams and stakeholders on Agile principles, Scrum practices, roles, and responsibilities.
• Own Agile processes and team health by driving continuous improvement, facilitating retrospectives, establishing working agreements, and identifying Agile anti-patterns.
• Facilitate effective team collaboration through standups, sprint planning, backlog refinement, demos, retrospectives, QPP, Walk the Wall, and other planning events.
• Partner with Product Managers and TPMs to maintain prioritized backlogs, support product roadmaps, align strategic objectives, and ensure delivery readiness.
• Drive planning and portfolio alignment by coordinating cross-team dependencies, supporting OKRs, roadmap planning, capacity planning, and portfolio management activities.
• Maintain Scrum discipline and delivery readiness by ensuring adherence to Definition of Ready (DoR), Definition of Done (DoD), backlog quality, acceptance criteria, and sprint planning standards.
• Leverage Agile tools and metrics including Jira, Confluence, Dragonboat, Mural, and KYT to provide transparency, support decision-making, and improve delivery effectiveness.
• Establish and monitor team performance metrics to improve predictability, delivery outcomes, customer value, and continuous improvement.
• Support customer-focused product development through discovery, experimentation, personas, story mapping, MVP coaching, and feedback-driven product evolution.
• Manage governance and operational activities including audit readiness, delivery evidence, compliance requirements, team rosters, funding support, staffing coordination, and onboarding activities.
• Demonstrate servant leadership by protecting teams from distractions, promoting focus on business outcomes, fostering collaboration, and supporting the team wherever needed.

Requirements

• Bachelor's degree, or equivalent work experience
• Typically three or more years of related experience
• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
• Demonstrates deep understanding of target customer through internal/external research and discovery (e.g., creation of personas, story maps, product chartering/mapping experience)
• Strong collaboration with product managers and software engineers to execute product vision and roadmap
• Facilitation of cross-functional human-centered design sessions to build empathy for users, create alignment on customer pain-points, and to identify continuous improvements for the product roadmap
• Preferred skills: product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, performance measurement and optimization, marketing and analytics
• Preferred License: Certified Scrum Master (CSM)

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law