The Consumer Segment Enablement Director is responsible for orchestrating segment-level prioritization for cross-channel enablement to ensure aligned product strategy, seamless client experiences, and effective go-to-market execution.
Serve as the central point of integration across channels, business lines, and enabling functions, ensuring that segment needs are clearly defined, prioritized, and translated into actionable plans that drive growth and improve client outcomes.
Work directly with senior stakeholders to align consumer segment strategy, product investments, and experience improvements across branch, contact center, specialized sales, partnerships, and digital channels.

Product Management Experience Required
Strong ability to build roadmaps and drive prioritization across complex, competing demands in a matrixed organization
Deep experience in cross-channel enablement and frontline delivery models
Executive-level influence and communication skills
Strong understanding of consumer banking products, channels, and client journeys
Ability to translate strategy into practical execution and enablement plans
Proven success coordinating large-scale, cross-functional initiatives
Analytical and structured problem-solving skills with a focus on outcomes and execution

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Consumer Segment Enablement Director

Key skills