Director of Enterprise Applications

Role Overview

• Lead the global Enterprise Applications function across multiple business units and international locations.
• Develop and execute the enterprise applications roadmap aligned with business objectives.
• Ensure high availability, security, performance, and continuous improvement of enterprise systems.
• Build strong relationships with business stakeholders to understand operational needs and translate them into technology solutions.
• Own the company's SAP environment and overall ERP strategy.
• Oversee day-to-day operations of outsourced SAP managed services while ensuring service level agreements and performance expectations are achieved.
• Lead the internal SAP support organization located in the United States and India.
• Drive governance around SAP enhancements, change management, release planning, and production support.
• Develop and execute the company's roadmap for migration to SAP S/4HANA over the coming years.
• Lead ERP implementation projects from planning through deployment while managing scope, budgets, timelines, risks, and vendor performance.
• Provide strategic oversight for enterprise applications including:
• CRM platforms
• Business Intelligence and reporting solutions
• Process mining platforms (Celonis)
• Workflow and automation tools
• AI-enabled business applications
• Other enterprise software supporting global operations
• Identify opportunities to leverage Artificial Intelligence and automation to improve operational efficiency, user productivity, and business decision-making.
• Lead a global applications organization of approximately 10 team members located in the United States and India.
• Manage the outsourced SAP support partner consisting of approximately seven consultants.
• Coach, develop, and mentor technical staff while fostering a collaborative, customer-focused culture.
• Manage relationships with software vendors, implementation partners, and consulting firms.
• Establish performance metrics and ensure service delivery meets business expectations.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or related discipline.
• Approximately 20-25 years of progressive IT experience, including significant enterprise applications leadership.
• Extensive experience leading SAP ECC environments in complex global organizations.
• Experience managing outsourced SAP support providers and global support organizations.
• Demonstrated experience leading large enterprise technology implementations and cross-functional projects.
• Experience with enterprise business applications such as CRM, Business Intelligence, reporting platforms, and workflow solutions.
• Strong understanding of project management methodologies and change management principles.
• Proven ability to communicate effectively with executive leadership and business stakeholders.
• Experience managing globally distributed teams.
• Experience leading or participating in SAP S/4HANA migration programs.
• Experience with AI technologies and practical business applications of Artificial Intelligence.
• Experience with Celonis or other process mining platforms.
• Knowledge of cloud-based enterprise application architectures and integration technologies.
• PMP, SAP, or other relevant professional certifications.

Tech Stack

• Cloud
• ERP
• PMP