Monitor application performance, system health, and alerts using APM tools such as AppDynamics, Grafana, and Splunk
Act as the primary point of contact for incident management and service requests
Conduct initial triage, classify issues, and prioritize tickets in alignment with SLAs and SLIs
Resolve routine issues by leveraging runbooks and established standard operating procedures
Escalate complex incidents to L2/L3 support teams with comprehensive documentation
Provide timely communication on incident status, updates, and resolutions to stakeholders and end users
Work within REST APIs, microservices-based architectures, and cloud platforms (AWS, Azure, GCP)
Troubleshoot and debug SQL queries across relational and non-relational databases
Support CI/CD pipelines and assist with deployment-related troubleshooting
Automate repetitive operational activities using scripting languages such as Python and Shell
Maintain, update, and enhance runbooks, knowledge repositories, and SOPs
Perform in-depth troubleshooting across applications, APIs, and underlying infrastructure
Analyze logs, metrics, and traces to identify and resolve root causes
Debug application issues at the code level (preferably in Java, Python, or similar technologies)
Implement data corrections, configuration changes, and minor code or script updates
Collaborate with engineering teams to deploy bug fixes, enhancements, and patches
Participate in post-incident reviews and contribute to root cause analysis (RCA) initiatives

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package designed to support physical, emotional, and financial well-being

Senior Software Engineer

Key skills