Senior Operations Business Analyst

Role Overview

• Lead and oversee a full range of strategic activities to ensure operational effectiveness and accurate data collection within banking systems and processes.
• Provide senior-level expertise to drive initiatives focused on reimagining operational processes by designing and implementing complex technical solutions that support internal business units across the enterprise.
• Develop a deep understanding of current and future processes, create intuitive user-friendly designs, mentor junior analysts, and manage these solutions through development, testing, and delivery.
• Lead project management efforts, collaborating with senior stakeholders to develop effective process solutions, and defining business requirements for enterprise-wide initiatives.
• Think strategically, demonstrate leadership and independent resourcefulness, take ownership of complex projects, and communicate effectively with stakeholders at all levels including executive leadership.
• Enhance user experience and ensure data availability to improve banking processes across multiple business units.
• Collaborate closely with development teams and senior leadership throughout the Bank to design and integrate complex processes spanning multiple systems.
• Lead and prioritize team initiatives, manage multiple complex projects simultaneously, drive iterative improvements, and address tech-debt strategically.
• Partner with teams, managers, and executives to develop data-driven solution designs, document process improvement needs, and present recommendations to leadership.
• Summarize, track, train and communicate updates and changes to end users; develop training materials and lead change management initiatives.
• Lead the analysis, resolution, and correction of complex design or solution issues while communicating impacts and timelines to affected users and stakeholders.
• Facilitate enterprise-level project planning, develop comprehensive business and reporting requirements, lead application testing, and ensure successful application deployment.
• Mentor and guide junior Operations Business Analysts in best practices and professional development.

Requirements

• 7+ years of related experience in Branch Banking Operations, Commercial Lending, Data Management, Process Improvement or System Design.
• Bachelor's degree or equivalent experience required; Masters or MBA in related field preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced experience in data analytics, business intelligence, data science, Power BI, and SQL.
• Proficient in Microsoft Office Suite, Visio/Lucid, and ADO.
• Intermediate to advanced experience in project management methodologies, and ability to prioritize multiple projects and objectives in a rapidly changing environment; proven track record of leading enterprise wide process improvement initiatives.
• Intermediate to advanced level of organization and attention to detail, with strong analytical, interpersonal, and communication skills; ability to manage competing priorities, demonstrating flexibility, resourcefulness, and a collaborative approach in fast-paced environments.
• Advanced speaking and writing communication skills.
• Occasional travel required.

Tech Stack

• SQL

Benefits

• competitive salaries
• an ownership stake in the company
• medical and dental insurance
• time off
• a great 401k matching program
• tuition assistance program
• an employee volunteer program
• a wellness program