About this role

Lead and inspire a team of Employer Implementation Analysts by serving as a trusted player/coach, sharing expertise, championing best practices, and helping colleagues thrive in a fast-paced environment.
Shape successful employer implementations by guiding complex onboarding, renewals, plan changes, funding, eligibility, and configuration activities that create seamless client experiences.
Partner across Operations, Employer Services, Product, Technology, and leadership teams to solve challenges, remove obstacles, and drive impactful outcomes for employers and participants alike.
Serve as a subject matter expert for complex operational, configuration, data, and file exchange issues, leading root-cause analysis and delivering lasting solutions that improve quality and efficiency.
Drive continuous improvement by identifying trends, uncovering process enhancements, and implementing scalable solutions that elevate the employer experience and strengthen team performance.
Build the future of the team by creating knowledge-sharing resources, mentoring peers, and fostering a culture of accountability, collaboration, and operational excellence.

3+ years of experience in employer implementations, benefits administration, operations, client service, configuration, or a related healthcare or financial services environment.
Experience supporting employer groups, benefit plans, eligibility, enrollment, funding, renewals, plan changes, operational workflows, and complex issue resolution in cross-functional environments.
Relevant professional experience combined with proficiency in Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint, and related collaboration or project-tracking tools.

Team Lead, Employer Analyst

Key skills