About this role

Own employer-level file integration projects, ensuring accurate documentation of milestones and timely progress updates to internal and external stakeholders
Lead employer-level file integration projects, ensuring accurate documentation of milestones and timely progress updates to internal and external stakeholders
Work with employers to resolve and resubmit rejected records and files for incoming and existing files
Manage assigned departmental internal ticketing queue to ensure successful resolution within SLA targets
Identify recurring problems, operational waste, and/or automation opportunities and share with team leader
Monitor file quality trends and assist in the development of best practices or training materials to reduce recurring errors.

1-3 years in data file management, employer group support, benefits administration, or related operations
Skilled in Microsoft Excel, Outlook, Word, and PowerPoint; familiarity with Copilot a plus
Comfortable with file transfer processes (e.g., sFTP), large data sets, and project management methodologies (PMBOK)
Detail-oriented, analytical, and process-focused with strong judgment and deadline management
Exposure to Lean or Six Sigma methodologies beneficial
Background in health insurance or consumer-directed products (HRAs, HSAs, FSAs) preferred
Proven experience collaborating with clients, third-party administrators, or vendors to resolve issues.
Bachelor’s Degree or equivalent experience required.

Employer File Analyst

Key skills