Responsible for managing day-to-day client deliverables on assigned accounts, including template management, asset and platform updates, print/fulfillment tasks, order processing, and inventory management.
Maintain strong client relationships and serve as the operational point of contact for assigned accounts.
Oversee technical and creative projects from planning through execution, ensuring quality and on-time delivery.
Collaborate with cross-functional teams to set expectations, priorities, and deadlines; communicate client requests, concerns, and feedback effectively.
Identify and report issues, research root causes, and drive resolution.
Prepare and maintain accurate documentation, including timelines, status reports, meeting agendas, and minutes.

Bachelor’s degree or equivalent experience in marketing, advertising, communications, business, or a related field.
4+ years of work experience in advertising, client management, account management, or project management; experience in a SaaS or marketing services environment preferred.
Previous experience with print production and/or print fulfillment preferred.
Experience supporting US-based clients or global teams is a plus.

Proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders.
Maintain client training and knowledge materials (e.g., job aids, FAQs, process maps) to support clients and end users.

Lead Client Delivery

Key skills