About this role

Organizes and coordinates the activities of assigned staff to ensure effective work
Handles and solves problems related to area of assignment
Maintains a working knowledge of functions in area of responsibility
Works with patient access manager to develop and coach staff
Conducts and oversees orientation and training of Patient Access staff
Performs Revenue Cycle tasks ensuring compliance and excellent customer service
Assists Patient Access Manager with daily operations.
Coordinates registration duties with employees
Provides training to staff and monitors productivity
Reviews reports to track department performance
Assigns and coordinates staff schedules
Responsible for upfront collection process tracking
Conducts audits to ensure acceptable performance and provides coaching
Manages assigned projects in regards to processes and communications.

Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR)
High School Diploma or GED
2 Year/ Associates Degree or 4 year/ Bachelor's Degree preferred
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and management of teams using AI for process improvements.

Patient Access & Pre-Access Supervisor

Key skills