Payment Recovery Specialist

Role Overview

• Oversee the daily operations of loans under bankruptcy protection and/or charge-off stature
• Provide daily direction to the department's workflow and processing functions within a bankruptcy filing chapter 7, 11, or 13, or a charge-off status
• Monitor the bankrupt/charge off portfolio and attorneys/collection agency associated with the loans
• Cultivate strong relationships through member contact, quality member service and superior knowledge
• Handle incoming calls from members, incoming mail/email, and correspondence received by credit union staff
• Ensure member records are up-to-date and accurate
• Compile data and prepare monthly activity reports for senior management
• Develop, apply, and evaluate regulatory policies and procedures for the department
• Manage credit reporting updates for specialized coding (Bankruptcy/Charge-off)
• Handle calls from credit union staff concerning charge off/bankruptcy related matters

Requirements

• Minimum 1 year of Bankruptcy/Charge Off experience with measured success (preferred)
• Minimum of 1 year Credit Union (or comparable financial institution) experience
• College experience preferred
• Knowledge of laws/regulations, policies/procedures which affect job function
• Effective analytical problem solving, organizational and planning skills
• Ability to set priorities, multi-task, and meet deadlines
• Excellent interpersonal communication skills as well as effective public speaking skills
• Strong motivational and influencing skills with demonstrated knowledge and understanding of financial services related products and overall financial services operations

Benefits

• Flexible hybrid work arrangement
• Provide necessary tools and technology for productivity