Key skills
Sales
About this role
Role Overview
- Performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts.
- Contacts customers via phone, fax, email or standard letter to bring accounts to a current status.
- Completes system assigned tasks within the designated timeframes.
- Reconciles and applies customer payments posted on account.
- Monitors the status of delinquent accounts via the collector dashboard.
- Researches customer inquiries related to billing concerns and misapplied payments.
- Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.
- Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.
Requirements
- High School diploma or GED
- A thorough knowledge and understanding of collections transactions and processes.
- 2 years of collections or relevant experience required.
Benefits
- Comprehensive medical benefits coverage
- Dental plans and vision coverage
- Health care and dependent care spending accounts
- Short
- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)