Client Support Specialist II – Merchant Services

Role Overview

• Research and respond to client inquiries through appropriate channels
• Maintain accurate documentation of client interactions
• Listen, analyze, and resolve client inquiries
• Provide distinctive client experiences by anticipating requests
• Identify recommendations for efficiency improvements
• Assist management with daily processing activities
• Maintain standards of service quality

Requirements

• High school diploma or equivalent
• Three years of banking experience, two of which are in a treasury-related role
• 1+ years of in depth experience with treasury services
• Ability to work independently and as a team
• Excellent written and verbal communication skills
• Strong organizational skills with attention to detail.
• Knowledgeable of bank operations and risk management methodologies.
• Proficient in MS Office applications including Word, Excel, and Outlook.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment
• 401(k) plan
• Vacation days
• Sick days
• Paid holidays