Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities
Supports the execution of payments, transactions, service requests, and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements
Collaborates with stakeholders to promote efficient and effective processes and work flow
Provides accurate and timely processing of service requests, transactions, and activities within relevant service level agreements
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees

Typically between 2
3 years of relevant experience
Post-secondary degree in related field of study desirable or an equivalent combination of education and experience
Knowledge and experience using relevant systems and technology
Knowledge and understanding of the business unit’s key products and services, processes and controls
Knowledge of the risk and regulatory requirements of the business
Prioritization skills
PC skills (MS Word, Excel, PowerPoint)
Experience with Infolease is an asset
Specialized knowledge
Verbal & written communication skills
Organization skills
Collaboration & team skills
Analytical and problem-solving skills

Account Servicing Specialist

Key skills