End User Computing Manager

Role Overview

• Provides strategic and operational leadership for all end‑user devices, ensuring their security, performance, and lifecycle management.
• Drives a proactive, forward‑looking approach to endpoint services, continually improving reliability and user experience.
• Leads a team of about ten desktop administrators, overseeing daily support operations and ensuring timely, professional handling of incidents, requests, and escalations.
• Translates organizational needs into effective support practices while guiding the team in delivering high‑quality technical assistance, troubleshooting, patching, and device management across a global enterprise.
• Anticipates evolving business and technology needs, identifying opportunities to enhance endpoint security, streamline software delivery, and improve device compliance and visibility.
• Works closely with IT Operations, cybersecurity, and engineering teams to ensure alignment with enterprise architecture and security requirements, while enabling a seamless and productive end-user environment.
• Builds and develops a high-performing team through mentorship, coaching, and performance management, promoting a culture of accountability, innovation, and customer focus, to ensure staff are equipped to support current operations and future growth.

Requirements

• 7+ years of progressive hands on experience administering and troubleshooting Enterprise IT systems, tools, and services.
• 3+ years leading and managing Enterprise IT teams
• Leading personnel, managing tasks, tracking statuses, and optimizing processes across a geographically distributed IT team
• Developing, managing, and documenting service-oriented processes such as Incident Management, Problem, Management, Request Management, and Knowledge Management
• TS/SCI clearance required with ability to obtain Poly.
• Network Communications 2: High School Diploma or equivalent and 7 years relevant experience.
• Network Communications 3: 7 years relevant experience with Bachelors in a related field or High School Diploma or equivalent and 9 years relevant experience.

Tech Stack

• Cyber Security
• TypeScript

Benefits

• Best-in-class medical, dental and vision plan choices
• Wellness resources
• Employee assistance programs
• Savings Plan Options (401(k))
• Financial planning tools
• Life insurance
• Employee discounts
• Paid holidays and paid time off
• Tuition reimbursement
• Early childhood and post-secondary education scholarships