Director, Learning and Development – Direct Distribution Sales

Role Overview

• Leads the planning, design, development, implementation, and evaluation of programs and/or learning activities.
• Partners with internal and external stakeholders to assess human performance needs to address business issues and develop executable strategies to address program needs and/or drive the development of new programs and activities.
• Manages a learning and development portfolio of projects and programs, and reports progress and results to the appropriate leadership.
• Continuously evaluates the effectiveness and efficiency of learning and portfolio solutions to ensure outcomes meet USAA's strategic and operational objectives; and discontinues, adds, and modifies learning solutions, as needed.
• Communicates the portfolio of learning and development solutions with the enterprise to ensure understanding of roles, responsibilities, and benefits.
• Establishes performance expectations and provides feedback, coaching, and career counseling for direct reports and matrixed team members (project team members).
• Establishes strategic partnerships with outside vendors and consultants to incorporate industry best practices, trends, processes, and products and services into current learning and development strategies.
• Manages budgets associated with programs and directs resources to the most critical functions, initiatives, or classes based on capacity and competing priorities.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years of progressive operational experience to include training in design, development, facilitation and/or deployment.
• 3 years of direct team lead or management experience.
• Demonstrated ability to isolate key business problems and influence clients to take appropriate action.
• Demonstrated ability to develop and manage talent, manage workflow and project execution, engage and inspire, foster open communication, establish plans, manage and improve processes, build relationships, and establish trust.
• Demonstrated ability to use multiple learning methods and to match the appropriate methods with the subject matter.
• Experience designing custom learning/ training programs and/or solutions.
• Advanced knowledge of needs assessment and curriculum design for diverse audiences and on a broad range of topics.
• Experience implementing aspects of evaluation models to determine training effectiveness.
• Demonstrated ability to implement lessons learned to improve training program/strategy.

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education