Administer and maintain the Cityworks AMS and PLL platforms, including upgrades, patches, and performance tuning.
Design, configure, and optimize Cityworks workflows, service requests, work orders, inspections, and asset hierarchies.
Administer and support ITPipes for CCTV inspection workflows, data collection, and reporting.
Lead system integrations with GIS (ESRI), financial systems (Oracle Fusion), SCADA, and other enterprise platforms.
Develop and maintain dashboards, reports, and KPIs using Cityworks Analytics, Crystal Reports, ActiveReports, Power BI, SEEQ, and similar tools.
Provide advanced user support, training, and documentation for Cityworks users across departments.
Collaborate with GIS staff to ensure accurate spatial data integration and asset mapping.
Manage vendor relationships and coordinate with Cityworks support for issue resolution and enhancements.
Lead or support Cityworks-related projects, including system expansions, mobile deployments, and data migrations.
Ensure data integrity, security, and compliance with organizational policies and industry standards.
Mentor junior analysts and provide technical guidance to cross-functional teams.

Bachelor’s degree in Information Systems, Computer Science, GIS, Engineering, or a related field.
3 or more years of experience with Cityworks AMS/PLL and/or GIS administration and support.
Experience with the ESRI ArcGIS platform and spatial data integration.
Experience with reporting platforms like Power BI, Crystal Reports, and ActiveReports.
Experience with SQL Server, Oracle, scripting (Python, PowerShell), and API integrations preferred.

System Analyst – Cityworks

Key skills