Key skills
composerLoad BalancingSalesforceCommunication
About this role
Role Overview
- Netsuite Solution Architect
Requirements
- Must have :
- Omni channel implementation
- Live agent
- Entire case management and case warming approaches
- Case load balancing issue and solution handlings
- CTI and telephony implmentation
- Workforce management
- Basics of einstein
- Nice to have :
- Advanced einstien
- Enhancing client, support user and end client experience
- Inter communication with architects of other teams before and after proposing a solution
- Calm and cool and should have lot of patience for issue handling
- General skills :
- Salesforce best practices
- salesforce architectural practices and limitations
- 360 degree view implementation
- Integrations with other systems (handling and proposing solution)
- conga composer