Principal Product Designer

AvidXchange, Inc. is a leading provider of accounts payable automation software and payment solutions for middle-market businesses. As a Principal Product Designer, you will shape customer service experiences and lead design processes, collaborating with multiple teams to create intuitive and impactful product solutions.

Responsibilities:

• Lead end-to-end design processes from discovery and research through concept development, flows, wireframes, and high-fidelity prototypes
• Partner with research, product, and service teams to understand user and business needs, identify opportunities, and define meaningful service experiences
• Translate complex systems and customer insights into simple, elegant product and service solutions
• Drive system thinking and service design across multiple products and platforms, maintaining a customer-first mindset
• Facilitate service blueprinting, journey mapping, and story mapping workshops to visualize frontstage and backstage processes and align cross-functional teams
• Design and test prototypes and mock-ups for new service concepts across digital and physical touchpoints, iterating based on user feedback
• Collaborate closely with business stakeholders, product managers, developers, researchers, content designers, and other cross-functional partners
• Clearly present design rationale, process, and outcomes to stakeholders and executives
• Champion design cohesion by contributing to and guiding the application of our design system and experience strategy
• Lead and mentor other designers, elevating design craft and advancing service design practices across the organization
• Contribute to the growth of AvidXchange’s design culture—promoting collaboration, creativity, and continuous learning

Requirements:

• 10+ years of experience as a product designer, UX designer, or interaction designer, with a portfolio that demonstrates impactful, user-centered solutions
• 5+ years leading large-scale design initiatives and mentoring other designers
• 5+ years of experience planning, facilitating, and synthesizing workshops such as service blueprinting, journey mapping, or ideation sessions
• Proven experience creating experience maps, user journeys, service blueprints, flows, and wireframes for complex systems
• A track record of delivering high-quality digital products that demonstrate design excellence and measurable business results
• Mastery of core design skills including interaction design, information architecture, and user interface design
• Exceptional communication and storytelling skills to convey complex concepts clearly to diverse audiences
• Demonstrated ability to evaluate the customer and business impact of design decisions
• Bachelor's degree (or equivalent experience) in Design, HCI, or a related field