AvidXchange, Inc. is a leading provider of accounts payable automation software and payment solutions for middle-market businesses. As a Principal Product Designer, you will shape customer service experiences and lead design processes, collaborating with multiple teams to create intuitive and impactful product solutions.
Responsibilities:
- Lead end-to-end design processes from discovery and research through concept development, flows, wireframes, and high-fidelity prototypes
- Partner with research, product, and service teams to understand user and business needs, identify opportunities, and define meaningful service experiences
- Translate complex systems and customer insights into simple, elegant product and service solutions
- Drive system thinking and service design across multiple products and platforms, maintaining a customer-first mindset
- Facilitate service blueprinting, journey mapping, and story mapping workshops to visualize frontstage and backstage processes and align cross-functional teams
- Design and test prototypes and mock-ups for new service concepts across digital and physical touchpoints, iterating based on user feedback
- Collaborate closely with business stakeholders, product managers, developers, researchers, content designers, and other cross-functional partners
- Clearly present design rationale, process, and outcomes to stakeholders and executives
- Champion design cohesion by contributing to and guiding the application of our design system and experience strategy
- Lead and mentor other designers, elevating design craft and advancing service design practices across the organization
- Contribute to the growth of AvidXchange’s design culture—promoting collaboration, creativity, and continuous learning
Requirements:
- 10+ years of experience as a product designer, UX designer, or interaction designer, with a portfolio that demonstrates impactful, user-centered solutions
- 5+ years leading large-scale design initiatives and mentoring other designers
- 5+ years of experience planning, facilitating, and synthesizing workshops such as service blueprinting, journey mapping, or ideation sessions
- Proven experience creating experience maps, user journeys, service blueprints, flows, and wireframes for complex systems
- A track record of delivering high-quality digital products that demonstrate design excellence and measurable business results
- Mastery of core design skills including interaction design, information architecture, and user interface design
- Exceptional communication and storytelling skills to convey complex concepts clearly to diverse audiences
- Demonstrated ability to evaluate the customer and business impact of design decisions
- Bachelor's degree (or equivalent experience) in Design, HCI, or a related field