Project Manager

CBTS is a technology solutions provider serving enterprise and midmarket clients across the United States and Canada. They are seeking an experienced Project Manager to oversee the design, installation, and testing of network circuits and hardware for a large enterprise customer, ensuring successful project execution across multiple installations.

Responsibilities:

• Lead and manage multiple network and hardware installation projects simultaneously, ensuring delivery within defined scope, schedule, and quality standards
• Participate in customer discovery calls to gather requirements, confirm scope, and align on deployment plans
• Order network hardware and licensing, ensuring accuracy, timeliness, and alignment with project requirements
• Coordinate with internal vendors and third-party partners for shipping, receiving, and on-site installations
• Monitor project progress, identify risks or dependencies, and develop mitigation or contingency plans as needed
• Conduct regular project status meetings and provide clear, concise updates to customers, stakeholders, and senior leadership
• Utilize Smartsheets to track installations, manage timelines, run reports, and maintain accurate project documentation
• Handle customer escalations professionally and effectively, driving issues to resolution while maintaining strong client relationships
• Collaborate with engineering, warehousing, vendor technicians, and internal delivery teams to ensure seamless execution
• Identify opportunities to improve processes, create efficiencies, and accelerate delivery timelines
• Foster a collaborative, high-performing team environment that encourages communication, knowledge sharing, and problem-solving

Requirements:

• Minimum of 3 years of experience in IT project management
• Proven ability to manage multiple projects concurrently in a fast-paced environment
• Strong knowledge of project tracking and reporting tools, including Smartsheets and Microsoft Excel
• Experience conducting and managing virtual meetings using collaboration platforms (e.g., WebEx or similar tools)
• Excellent written and verbal communication skills, with the ability to engage effectively with customers and senior stakeholders
• Demonstrated ability to multitask, prioritize, and manage competing deadlines
• Strong problem-solving skills and the ability to remain calm and effective during customer escalations
• Experience supporting network, circuit, or infrastructure deployments
• Strong organizational and attention-to-detail skills
• Customer-focused mindset with a commitment to high-quality delivery
• Ability to work independently while contributing effectively within a team environment