Principal Product Manager

Granicus is a company focused on transforming the Govtech industry through technology that connects governments with their constituents. They are seeking a Principal Product Manager to lead the strategy and execution of their CRM product portfolio, ensuring the modernization of their flagship legacy CRM product and overseeing a team of Product Managers to deliver impactful outcomes.

Responsibilities:

• Define and communicate the vision and strategy for the CRM portfolio, balancing innovation with legacy product support
• Act as the primary owner of the product roadmap, ensuring alignment with business goals and market trends
• Drive the successful implementation and adoption of the new CRM platform, including migration planning and customer onboarding
• Oversee maintenance and incremental improvements for CRM products to sustain customer satisfaction and revenue
• Lead and mentor two Product Managers, providing coaching and career development
• Collaborate with engineering, design, marketing, and customer success teams to deliver roadmap priorities on time and within scope
• Apply data-driven decision-making to prioritize trade-offs and clarify requirements throughout the agile development lifecycle
• Participate in PI planning, sprint ceremonies, and retrospectives to ensure alignment and execution
• Define success metrics, monitor product performance, and communicate progress to stakeholders and executive leadership

Requirements:

• 5+ years of product management experience, including leadership of complex product portfolios
• Proven success in SaaS product strategy and execution, ideally within CRM or marketing technology domains
• Experience managing platform transitions or large-scale product migrations
• Strong understanding of agile methodologies and scaled frameworks (e.g., SAFe)
• Technical fluency to engage with engineering teams on APIs, data models, and system architecture
• Exceptional communication and stakeholder management skills
• Ability to build business cases and make data-driven decisions
• Strong analytical and problem-solving skills
• Ability to balance strategic vision with tactical execution in a fast-paced environment
• Passion for customers and delivering exceptional user experiences
• Ability to build strong working relationships across all levels of the organization and with distributed teams
• Experience in tourism, destination marketing, or related industries is a plus
• Ability to influence without authority and champion change when needed