Sr. Technical Support Engineer, Prompt

SentinelOne is redefining cybersecurity by leveraging AI-powered, data-driven innovation. They are looking for a Support Engineer to serve as the key interface between customers, field engineers, and development, handling customer cases across various platforms.

Responsibilities:

• Provide phone/email/chat-based customer support to our growing customer base
• Document case activities and interactions with clear and concise information
• Strive to resolve customer issues based on SLAs
• Document case activities and interactions with clear and concise information
• Maintain excellent customer satisfaction through means of professional, proactive and personal service
• Work closely with our researches and development teams to determine root cause and possible solutions
• Contribute to our knowledge base by creating solution articles, how-to guides and videos

Requirements:

• Cloud experience (GCP, Azure, AWS, K8)
• Bachelor degree in a technical field
• Minimum two years experience in customer support or a customer-facing technical role
• Strong network and security knowledge
• Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
• Excellent written and verbal communication skills
• Proficient in Windows, Mac, and Linux (mobile platforms a plus)
• Training delivery experience an advantage
• Experience with endpoint and server-based security solutions is desired
• Experience with host base security solutions is desired