Strategic Product Manager, GenAI

College Board is a mission-driven nonprofit organization dedicated to excellence in education, and they are seeking a Strategic Product Manager for their GenAI Studio. In this pivotal role, you will define problems to solve and connect strategy to execution, managing a portfolio of internal GenAI products and experiments that drive organizational impact and enable scaled adoption.

Responsibilities:

• Translate business problems into technically feasible GenAI solutions with clear hypotheses and success metrics
• Manage end-to-end launches, moving from discovery to prototype to pilot to scale with responsible-by-design practices, including security, privacy, and accessibility
• Ensure delivery against scope and milestones by identifying risks, removing blockers, coordinating vendors/licenses, and aligning cross-functional teams
• Define hypotheses, success metrics, and evaluation methods for GenAI pilots; instrument experiments to measure productivity, quality, safety, and ROI
• Scan emerging practices and technologies and translate them into pragmatic pilots that fit College Board contexts
• Use qualitative and quantitative data to assess performance, inform tradeoffs, and guide next steps
• Define the adoption path: who pilots, what training or literacy is needed, and how we scale
• Participate in relevant strategic scoping for enterprise-wide workforce strategy and AI enablement
• Lead deep discovery and user research (interviews, surveys, workflow analysis) to identify high-friction points in the employee lifecycle (e.g., mid-year reviews, finance workflows, onboarding, etc.) where AI can deliver outsized value
• Rigorously define user problems before solutions are engineered, distinguishing between needs that require technical builds (e.g., AI Agents) and those that require process changes or literacy interventions
• Design and execute non-technical experiments (e.g., light prototypes, process pilots) to validate business value and user trust before committing technical resources
• Act as the primary strategist for the "AI Champions" network, evolving it from a passive audience into an active engine for peer-to-peer training, feedback collection, and decentralized adoption
• Define trust requirements for our tools by partnering with AI Governance to translate complex ethical considerations (e.g., hallucination risks) into clear, user-friendly features and guidelines that build user confidence
• Document repeatable models so divisions can adopt solutions with confidence and consistency

Requirements:

• 5+ years of experience as a Product Manager or Product Owner, leading and owning digital product implementations in AI and/or automation-centered solutions, driving strategy, roadmaps, and a prioritized backlog from discovery through delivery
• Proven ability to lead cross-functional teams, partnering with engineering/ML, design, and research; writing crisp requirements and negotiating technical/product tradeoffs
• Proven strength in problem framing, user research, and evidence-based decision-making, with the ability to translate insights into clear product and strategy choices
• Strong stakeholder engagement and change management abilities, including communicating scope, milestones, releases, and risks, and driving adoption and behavior change across teams
• Experience leading enterprise-wide transformations and/or internal tool adoptions, with a clear understanding that shipping is only half the work and adopting is the other half
• Ability to advocate on behalf of users, including experience pushing for new ways of working while maintaining trust-based relationships across divisions and senior leaders
• Ability to evaluate emerging GenAI technologies with clear metrics that track quality, safety, latency, and cost, while translating findings into pragmatic pilots and actionable guidance for non-technical teams and L&D
• User-centered practices, including running interviews, conducting usability tests, and translating insights into prioritized stories with clear acceptance criteria and measurable outcomes
• Commitment to responsible AI by design, embedding privacy, security, accessibility, and compliance into all product decisions and documenting mitigations and guardrails
• Operational excellence in practice, including establishing team mechanisms (rituals, templates, checklists) and coordinating vendors and tools to deliver outcomes on time and with quality
• The ability to travel 4-5 times a year to College Board offices or on behalf of College Board business
• A passion for expanding educational and career opportunities and mission-driven work
• Authorization to work in the United States for any employer
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively
• Clear and concise communication skills, written and verbal
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success