Senior Project Manager, Client Services

Lighthouse is a company built on compassion and collaboration, seeking a Senior Project Manager for their Client Services team. The role involves managing client budgets, consulting on eDiscovery best practices, and overseeing project communications to enhance client satisfaction and project efficiency.

Responsibilities:

• Respond to client requests and provide consultation to clients to manage the scope, execution, and overall delivery of solutions that comply with industry best practices and Lighthouse Standards
• Train and develop team members on workflows and eDiscovery best practices
• Initiate work on behalf of clients by creating work orders for tasks associated with data processing, review, and production
• Communicate expectations for scope and deadlines to internal and external stakeholders

Requirements:

• Bachelor's degree (Masters or JD a plus) or equivalent experience
• 6+ years of work experience with at least four years of e-Discovery project management experience
• 5+ years of successful experience in a law department, law firm and/or a legal consulting firm or eDiscovery provider
• Relativity experience required
• Excellent eDiscovery skills needed to provide consultation and creation of client and project solutions that drive the use of technology and workflows that reduce overall client costs, improve speed, and/or deliver a higher quality product
• Knowledge of or the ability to quickly acquire a deep understanding of Lighthouse workflows, internal tools and documentation necessary to act as an internal escalation resource, and ability to work both independently and in a team environment
• Strong communication skills to effectively transmit information via written (email and forms based formats) and verbal communications to convey instructions, identify issues, propose solutions and manage conflicts between internal and external stakeholders
• Project management skills to successfully manage client relationships and execute projects to completion in order to deepen Lighthouse relationships to ensure repeat work and increased share of clients' total spend and to gain clients' trust as a consultant
• Flexibility and adaptability to handle a changing and growing workload
• Strong project management skills including the ability to interpret a variety of instructions provided in written and oral form