Senior Product Designer, AI Configs

LaunchDarkly is dedicated to empowering teams to release and manage software effectively at scale. The Senior Product Designer will collaborate with cross-functional teams to enhance the AI Configs product area, focusing on user experience, design strategy, and iterative delivery to ensure the tools built are both functional and aesthetically pleasing.

Responsibilities:

• Design for key developer workflows across the software engineering lifecycle, with a focus on software teams building with AI
• Map and clarify complex workflows in order to identify current experience flaws and opportunities for improvement
• Drive user research: plan and run discovery through to validation research, synthesize findings, and turn insights into clear problem statements and opportunity areas for the product team
• Help to define the user experience strategy and current to future state narratives for your areas of ownership. Clearly explain the tradeoffs in each path and why specific decisions matter
• Design for the LaunchDarkly platform by establishing reusable patterns, not just screens: user journeys, information architecture, interaction patterns, and visual design that scales as the AI Configs product area grows alongside the rest of the LaunchDarkly product suite
• Deliver high‑quality design artifacts (for example: user flows, wireframes, prototypes, mock-ups) that support fast iteration with your engineering partners while maintaining high standards of clarity and craft. Your design foundations are already very strong
• Be comfortable with iterating quickly on existing surfaces to unlock near‑term value, while also exploring visionary ways to achieve and influence team goals and product strategy
• Ground design decisions in evidence:
• Partner with your product management partners, and our Data & Analytics to define success metrics and dashboards
• Utilize usability testing, evaluative research, experimentation and product analytics to validate and adjust design approaches
• Collaborate deeply in the triad model:
• Work closely with product management and engineering on project scope, sequencing, and tradeoffs
• Pair regularly with your design partner on the AI Configs team and the UX team at large to share patterns, critique, and ensure a cohesive experience
• Determine how success will be measured for your work:
• Define the metrics and signals that indicate success (e.g. task success, activation, reduced time‑to‑remediation, increased adoption)
• Help monitor and interpret those signals with the team after launch
• Contribute to the broader UX team:
• Bring AI Configs‑specific patterns and principles into the design system where appropriate
• Find ways to connect experiences across the LaunchDarkly product suite
• Participate in critiques, share learnings from AI Configs work and research, and mentor others informally

Requirements:

• Must be authorized to work in the US or Canada (no visa sponsorship or relocation offered at this time)
• Ability to collaborate during core hours overlapping Pacific Time
• Occasional travel (up to ~10%) for team onsites, planning sessions, or customer visits
• Portfolio required with examples of complex workflows, systems thinking, and clear outcome stories
• 6–8+ years designing complex, shipped products, ideally in developer tools, AI tooling or configuration‑heavy B2B SaaS
• Strong foundations in user interface and interaction design, information architecture, and systems design for multi‑state, rules‑based, or highly configurable products
• Proven experience leading end‑to‑end design efforts: from discovery and problem definition through concepting, prototyping, validation, implementation, and iteration
• Demonstrated ability to connect design decisions to metrics
• Comfortable discussing business metrics, customer value metrics, and operational KPIs
• Experience using usability testing and evaluative research to assess and refine designs
• Comfort working in technical and AI‑adjacent domains
• Familiarity with concepts like APIs, SDKs, agentic and developer workflows
• Curiosity about prompts, agents, evaluations, observability and experimentation, and willingness to learn quickly
• Excellent communication and storytelling skills
• Can clearly explain current vs. future state, key decision points, and tradeoffs
• Can initiate and facilitate discussions that bring PM, Engineering, and other stakeholders into alignment
• A portfolio that demonstrates systems‑level thinking and strong user interface and interaction design
• Clear narratives around problem, approach, decisions, and impact
• At least one example of 0 to 1 product work and one example of an iterative improvement to an existing workflow