AVP, Marketing Activation Project Manager

Synchrony is a financial services company, and they are seeking an AVP, Marketing Activation Project Manager who will own and deliver customer communication solutions. This role involves leading initiatives related to billing statements, card packages, and marketing letters while collaborating with various stakeholders to ensure quality and timely delivery of projects.

Responsibilities:

• Lead execution efforts for initiatives related to billing statements, card packages, and letters from inception thru design, testing and validation, and launch; define and gather requirements and timeline, with a focus on quality and timely delivery; organize and lead project working meetings; prepare and communicate project status, progress, & all required documentation; manage own workload capacity, monitoring, & milestone achievements
• Key participant in Agile pod workflow; partner with client teams and requesters on planning, supporting team members with problem-solving, escalations, and solutions
• Maintain standard processes and operational documentation; ensure changes and projects adhere to all regulations, critical to compliance, and critical to quality mandates; identify and implement quality improvement & process simplicity to meet evolving client, business, and compliance requirements
• Participate in development and implementation of new processes, technology, and related infrastructure
• Provide consultative input to client teams and internal process owners on best practices
• Perform other duties and/or special projects as assigned

Requirements:

• Bachelor's Degree or, in lieu of degree, a high school diploma/GED and 5 years of experience in Marketing Operations/Credit or Debit Card project management experience
• Minimum of 3 years experience in design, testing & validation of business requirements
• Minimum of 3 years experience with financial services / credit processing systems; Fiserv, First Data, TSYS, FIS
• Minimum of 3 years experience leading cross functional team projects
• Ability and flexibility to travel for business as required
• Experience with Fiserv system configuration tools: PCF, DecisionQuest®, SCS, and PEP
• Experience in automating campaign build, test, and validation processes
• Outstanding communication, relationship building, influencing, and collaboration skills
• Creative approach to problem-solving with the ability to focus on details while maintaining the 'big picture' view
• Ability to clearly explain technical information to non-technical audiences
• Strong analytic and problem-solving skills with ability to manage multiple priorities
• PMP, Agile, Scrum certification a plus