Remote Customer Service Team Lead

Talentoma is seeking a Remote Customer Service Team Lead who will oversee daily support operations, mentor team members, and ensure service quality. The role involves supervising support representatives and optimizing workflows to enhance performance metrics.

Responsibilities:

• Supervise support representatives
• Monitor performance metrics
• Provide coaching and feedback
• Handle escalations
• Optimize workflows
• Report results to leadership

Requirements:

• Strong communication
• Customer service background
• Organizational skills
• Remote management capability
• Leadership or team lead experience preferred