Business Analyst, II (Must Live in the PST or MT locations to qualify for this role, with an Utility background

VertexOne is a recognized leader in SaaS platforms for utilities across North America, dedicated to improving customer service experiences. The Business Analyst will focus on meter-to-cash processes and customer information systems, gathering business requirements, analyzing data, and troubleshooting issues to enhance client satisfaction.

Responsibilities:

• Engage in Implementation projects to help with transition to Support
• Work with Implementation BAs on post implementation support after go-live
• Work with CSM’s & Client Analysts to triage issues post go-live for new Clients
• Prioritize and work Client issues, providing issue analysis and documentation
• Creates test cases and performs program testing, reporting issues found
• Creates issues using VertexOne ticketing system and follows through to resolution
• Become a subject matter expert on the CIS application and other VertexOne products and how they integrate with other systems
• Troubleshoot and perform root cause analysis of reported issues
• Communicate technical information to clients as needed
• Ensure issues are identified, updated, and resolved in a timely manner
• Ability to work with clients to identify and document business requirements for enhancements Participate in internal and Client workshops for new products and services
• Follow the defined change control process
• Attend client meetings as needed to review open items, discuss reported issues, gather details
• Perform software QA as needed for product upgrades and complex custom code
• Work cooperatively in a team environment to deliver high client satisfaction
• Available to assist CSM’s if needed during Client outages
• Ability to work occasional extended hours and weekends
• Ability to meet deadlines, team goals, manage multiple projects while focusing on priorities
• Works with client to identify required changes and understand business process flow. Creates a business requirements document effectively describing those processes and required changes
• Creation of internal user guides, training documentation and best practices
• Escalate and communicate issues to VertexOne
• Management or Clients as needed
• Communicate areas for improvement, develop and implement solutions
• Must be available to work flexible hours as required to accommodate clients in various time zones
• Ability to travel to client sites or VertexOne events as required

Requirements:

• Must live in the MT or PST locations to qualify for this role
• A technical business analyst background in the utility field is required
• 3-5 years Technical Business Analysis experience, working in the utility field
• Fluent in SQL, JIRA, Power BI
• CIS platform experience
• Utility / meter-to-cash business process experience
• Knowledge and experience with self service web portals
• Knowledge and experience with Bill Print, Cash Remittance processes
• Detail oriented, analytical and inquisitive
• Ability to work independently and with others
• Extremely organized with strong time-management