Program Manager (Hyperscale Accounts, Global Cloud and Data Centers) - Americas

Convergint is looking for a full-time Regional Program Manager to support the management of projects across the Americas. The role involves overseeing project execution, ensuring customer satisfaction, and managing communications and processes for data center projects.

Responsibilities:

• Develop, implement, and manage the account program successfully for designated Data Center customers
• Acts as the primary point of contact on individual accounts, responsible for managing communications for all Convergint engagements
• Becomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization
• Implement the program, sharing customer vision and expectations for internal alignment
• Implements standard processes and tools that drive internal efficiencies and fosters uniformity of work
• Supports Strategic Account Manager to introduce additional Convergint offerings
• Demonstrates value through an understanding of technologies and services to bring innovative solutions to our customers
• Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies
• Drives collaboration between regions and divisions and ensures that best practices are implemented and shared across locations
• Leads and assists with continuous growth year after year, through innovative solutions delivered in a repeatable, scalable, and cost-effective manner
• Create meaningful and constructive relationships with vendor technical teams
• Create and maintain the customer playbook
• Be a team player, team leader and work closely with our local offices (CTCs) and other strategic initiative teams across all regions to the highest levels of customer satisfaction and upsell Convergint’s value proposition
• Be instrumental in the continued support and development of the vertical and practice, promote and be an advocate for Convergint’s Values and Beliefs
• Serves as SME to specific customers’ technical standards and procedures
• Maintain internal share point site for internal colleague support and training
• Responsible for the execution and delivery of new product solutions to customers and partners to ensure CTC’s ongoing competitive position for all product lines across EMEA and UK
• Oversees the product development lifecycle and has experience interacting with technical colleagues (project managers, engineers, specialists/technicians, sales, etc.)
• Leads and coordinates product introductions, and updates
• Remain engaged on new and up and coming technologies
• Continue to look at current technology with field understanding as a door to becoming more efficient and successful on all projects
• 25% to 50% travel in average
• Performs other duties and responsibilities as requested or required

Requirements:

• Bachelor's degree
• 5 Year Data Center Hyperscale Projects Electronic Security Experience
• 10 Year Data Center Projects Electronic Security Experience
• Excellent organizational skills related to Program/Project Management
• Broad based industry and market knowledge of network and Data Center technology ie C-Cure, Lenel, AMAG, Genetec, etc
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project
• Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization
• Strong work ethic with personal motivation to function individually and part of a team
• Ability to create internal and external organizational alignment through relationships, communicating vision and team building
• Understanding of appropriate levels of protections regarding to customer personnel, information, and property, both real and intellectual
• An experienced leader that acts as a role model while guiding, developing, and mentoring others within the organization
• Strategic thinker with analytical problem-solving tools and techniques
• Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries
• A team player with the ability to effectively communicate internally across Convergint nation as well as externally with our customers and ECO system partners
• A valid driver's license with a clean driving record