Parachute HealthRemote
Account Manager, HME Provider Sales
United States
Full-time
2 weeks ago
$85,000 - $145,000 USD
No H1B
Key skills
Account managementCustomer successSaaS industry experienceCRM software (HubSpot)Home Medical Equipment knowledgeMulti-account managementcommunicationInterpersonal skillsProblem-solving mindsetSaaSCRMCommunicationCustomer SuccessAccount ManagementSales
About this role
Parachute Health is transforming post-acute care with their digital ordering platform for medical equipment and supplies. The HME Provider-Account Manager will be responsible for building client relationships, addressing customer concerns, and ensuring customer satisfaction with the software solutions.
Responsibilities:
- Serve as the primary point of contact for a portfolio of suppliers, fostering trust and ensuring a consistently positive customer experience
- Regularly communicate with customers to understand their needs, goals, and challenges
- Conduct no less than 4 onsite business reviews per quarter to ensure clients derive value from Parachute solutions
- Monitor customer usage and proactively address any issues or concerns that may arise
- Collaborate with internal teams to resolve client challenges and enhance client satisfaction
- Develop strategies to ensure customer retention and reduce churn
- Identify opportunities to upsell or cross-sell additional products and collaborate with internal sales teams to meet customer needs
- Train and support customer SSRs on clinician activation activities
- Track and analyze key account metrics, such as usage data and renewal rates
- Partner with marketing, sales, and product teams to deliver a seamless customer experience
- Share client feedback to inform product development and enhance service offerings
Requirements:
- Bachelor's degree in business, Marketing, Communications, or a related field (or equivalent experience)
- Proven experience in account management, customer success, or a similar role in the SaaS industry
- Excellent communication and interpersonal skills
- Ability to manage multiple accounts and prioritize tasks effectively
- Proficiency with CRM software (HubSpot) and customer success tools
- Problem-solving mindset and ability to thrive in a fast-paced environment
- A strong understanding of SaaS business models and technologies is a plus
- A strong understanding of the Home Medical Equipment industry is a plus